LANDED Terms and Conditions
Last Updated: September 2026
By placing an order, purchasing a membership, or using the services of LANDED Laundry (“LANDED,” “we,” “us,” or “our”), you agree to the following Terms & Laundry Care Policy.
These terms are intended to establish clear expectations regarding our laundry services, pickups and deliveries, garment care, memberships, payments, and customer responsibilities.
OUR SERVICES
LANDED provides pickup and delivery laundry services for everyday machine-washable clothing, linens, and other accepted household textiles.
Depending on the service selected, services may include washing, drying, folding, hang drying, pressing, stain treatment, bedding care, and other services offered at the time of booking.
LANDED does not currently provide dry-cleaning services. Dry-clean-only items or items requiring specialized professional cleaning should not be included in an order.
PICKUP & DELIVERY
Customers are responsible for leaving their laundry at the designated pickup location by the scheduled pickup time. Laundry should be securely contained in a bag, hamper, or other suitable container and placed in a safe, reasonably accessible location.
Customers do not need to be home for pickup or delivery unless otherwise arranged.
If laundry is not available or cannot reasonably be accessed at the scheduled pickup time, the pickup may need to be rescheduled.
By selecting an unattended pickup or delivery location, the customer authorizes LANDED to collect or leave the order at that location.
Once an order has been delivered to the customer's designated location, LANDED is not responsible for theft, weather exposure, animals, property access issues, or other circumstances occurring after delivery.
TURNAROUND TIME
Most orders are returned within two days.
Monday pickups are generally returned Wednesday, and Thursday pickups are generally returned Saturday.
LANDED is closed on Sundays.
Turnaround times are estimates and are not guaranteed. Large orders, special-care items, severe weather, equipment issues, holidays, emergencies, or other circumstances may occasionally require additional processing time.
If a delay materially affects an order, we will make a reasonable effort to communicate with the customer.
LAUNDRY CARE
LANDED handles customer laundry with reasonable care and follows available garment care instructions when reasonably possible.
Customers are responsible for reviewing their garments before submitting them and selecting any necessary special-care services, including hang drying, stain treatment, pressing, or other available add-ons.
Items that appear damaged, unusually delicate, unsafe to process, or unsuitable for the selected service may be set aside rather than laundered. LANDED may contact the customer for additional instructions when necessary.
LANDED may document noticeable stains, damage, wear, or other unusual conditions identified before processing.
PRE-EXISTING DAMAGE & NORMAL WEAR
Normal laundering can reveal or worsen conditions that were already present but may not have been immediately visible.
These conditions may include weakened fibers, small tears, loose seams, deteriorated elastic, loose or missing buttons, damaged zippers, fading, discoloration, damaged embellishments, deteriorated adhesives, or previous chemical or heat damage.
LANDED is not responsible for deterioration resulting from normal wear and tear, pre-existing damage, manufacturer defects, inaccurate or missing care labels, poor fabric or dye quality, or the normal effects of appropriate laundering on worn or compromised materials.
SHRINKAGE, FADING & COLOR TRANSFER
Certain fabrics, dyes, and garments may naturally shrink, fade, bleed, pill, stretch, or otherwise change during laundering.
LANDED uses reasonable care when sorting and processing laundry but cannot guarantee against changes resulting from the inherent characteristics of a garment, its fabric or dye, previous treatment, manufacturing quality, or inaccurate care instructions.
STAIN TREATMENT
Routine laundering may include ordinary attention to minor spots and marks.
Our paid Stain Treatment service is intended for garments with identified stains requiring additional individual treatment.
Stain removal is not guaranteed. Results depend on factors including the type and age of the stain, fabric composition, previous treatments, and whether the garment has previously been washed or dried.
Customers are encouraged to identify the source of a stain whenever possible. Older, set-in, previously treated, washed, or heat-dried stains may be permanent.
POCKETS & PERSONAL BELONGINGS
Customers are responsible for checking and emptying all pockets before submitting laundry.
LANDED is not responsible for money, jewelry, electronics, keys, cosmetics, pens, documents, medication, or other personal belongings left inside garments, bags, bedding, or other items submitted for service.
LANDED is also not responsible for damage caused by objects left inside a customer's laundry.
If we discover a personal item during processing, we will make a reasonable effort to return it with the customer's order.
CUSTOMER-PROVIDED LAUNDRY PRODUCTS
Customers may provide their own detergent or other approved laundry products when arranged with LANDED. Customer-provided products must be clearly identified and submitted with the applicable order.
Because LANDED does not manufacture, select, or control customer-provided products, we cannot verify their ingredients, condition, suitability, or expected performance.
LANDED is not responsible for discoloration, staining, residue, odors, fabric damage, allergic reactions, or other unexpected results caused by a laundry product supplied by the customer.
BEDDING & LARGE ITEMS
Machine-washable sheets, duvet covers, comforters, blankets, and other accepted bedding may be serviced through our Bedding service.
Bedding and other bulky items may be priced separately according to item type and size and are not necessarily included within standard per-pound laundry service.
Oversized, unusually heavy, delicate, damaged, or specialized items may be declined if LANDED determines that they cannot be safely processed using our equipment.
ITEMS WE CANNOT ACCEPT
LANDED reserves the right to decline items that cannot reasonably or safely be processed.
This may include:
Dry-clean-only items or items requiring specialized cleaning
Items contaminated with hazardous materials or bodily fluids
Items containing excessive animal waste
Heavily contaminated or unsanitary items
Items that could damage laundry equipment or other garments
Items that LANDED reasonably determines are unsuitable for the service selected
If an unacceptable item is discovered within an order, it may be returned without being laundered.
SEPARATE LAUNDERING
Each customer's laundry is kept separate from other customers' orders during laundering.
Customers should not submit exceptionally valuable, irreplaceable, collectible, sentimental, or one-of-a-kind items through LANDED.
LOST OR DAMAGED ITEMS
LANDED takes reasonable precautions when handling, processing, organizing, and returning customer laundry.
Customers should inspect their returned laundry and contact LANDED promptly if they believe an item is missing or was damaged while in our care.
Claims regarding alleged loss or damage will be reviewed on a case-by-case basis, taking into consideration the circumstances of the order, the condition and age of the item, available documentation, garment care instructions, and other relevant information.
Any resolution, credit, reimbursement, replacement, or other remedy offered by LANDED will be determined based on the individual circumstances of the claim and does not constitute an admission of liability.
LANDED is not responsible for pre-existing damage, ordinary wear and tear, inherent fabric or dye characteristics, manufacturer defects, inaccurate care labels, customer-provided products, objects left in pockets, or items that were unsuitable for the service requested.
Customers should report concerns as soon as reasonably possible after delivery so that LANDED has an opportunity to review the order.
À LA CARTE ORDERS
À la carte services are charged according to the prices displayed at the time an order is placed.
For services priced by weight, LANDED determines the applicable laundry weight after pickup. Any stated minimum order charge will apply.
Bedding, stain treatment, hang drying, pressing, and other special-care services may carry separate charges in addition to standard laundry service.
MEMBERSHIPS
LANDED memberships are recurring services billed according to the price and billing frequency displayed when the customer subscribes.
Each membership includes the services and laundry allowance stated for that particular plan.
Membership allowances are intended for use during the applicable billing period.
Unused laundry pounds, services, or allowances do not roll over to a future billing period and have no cash value.
Membership benefits are for the subscribing household and may not be transferred, resold, or shared with another household unless otherwise approved by LANDED.
Laundry exceeding the customer's included membership allowance may be subject to additional charges at the applicable rate.
MEMBERSHIP CANCELLATION
Customers may cancel their LANDED membership at any time.
Unless otherwise required by law, cancellation stops future renewals and becomes effective at the end of the customer's current paid billing period. The customer may continue using any remaining eligible membership benefits through the end of that billing period.
Cancellation does not result in a prorated refund for the unused portion of a billing period.
Unused laundry pounds or other membership allowances expire at the end of the applicable billing period and are not refunded, credited, transferred, or rolled over.
RECURRING PAYMENTS
By purchasing a LANDED membership, the customer authorizes the payment method provided at checkout to be charged automatically at the frequency and price disclosed when the membership is purchased until the membership is canceled.
Customers are responsible for maintaining a valid payment method.
If a recurring payment cannot be successfully processed, membership services may be paused or suspended until payment is resolved.
Any changes to membership pricing will be communicated as required before the new price applies to a future renewal.
PAYMENTS & ADDITIONAL CHARGES
Customers are responsible for charges associated with the services they request.
Additional weight, bedding, stain treatment, pressing, hang drying, or other requested add-ons may result in charges beyond the customer's initial order or membership price.
Where an order cannot be fully priced until it has been received, weighed, or inspected, the final amount may be determined after pickup according to LANDED's then-current published pricing.
REFUNDS
Because LANDED provides a personalized service, completed laundry services are generally non-refundable except where otherwise required by law.
If there is a problem with an order, customers should contact LANDED promptly so that we can review the circumstances.
Any refund, credit, re-service, reimbursement, or other resolution offered in connection with a service concern will be determined based on the individual circumstances.
MISSED OR INACCESSIBLE PICKUPS
Customers are responsible for making their laundry available at the agreed pickup location.
If an order cannot be collected because the laundry was not left out, the location is inaccessible, incorrect access information was provided, or another circumstance within the customer's control prevents pickup, LANDED may require the customer to reschedule.
Repeated missed pickups may affect a customer's ability to schedule future service.
SERVICE AREA
LANDED provides pickup and delivery only within its current service area.
Service availability may vary by address or ZIP code. LANDED reserves the right to decline an order outside its service area or where a location cannot reasonably be incorporated into its pickup and delivery routes.
SERVICE CHANGES
LANDED may modify its service area, pickup or delivery schedule, available services, membership offerings, pricing, or other operational policies as the business grows.
Changes will not retroactively alter the price of a completed purchase. Changes affecting recurring memberships will be communicated when required.
CUSTOMER RESPONSIBILITY
By submitting laundry to LANDED, the customer represents that they own the items or are authorized to have them laundered and that the items are suitable for the service selected.
Customers are responsible for reviewing garment care requirements, emptying pockets, identifying special-care items, and providing accurate pickup, delivery, and contact information.
RIGHT TO REFUSE SERVICE
LANDED reserves the right to decline or discontinue service when reasonably necessary, including for unsafe or unsanitary laundry, repeated payment issues, abusive or threatening conduct, misuse of memberships or services, locations that cannot be safely accessed, or repeated violations of these terms.
Any such decision will be made in accordance with applicable law.
CHANGES TO THESE TERMS
LANDED may update these Terms & Laundry Care policies from time to time as our services evolve.
The current version will be posted on our website with the date of the most recent update. Continued use of LANDED after updated terms become effective constitutes acceptance of the updated terms to the extent permitted by law.
CONTACT US
Questions about these terms or your LANDED service can be directed to:
LANDED Laundry
team@landedlaundry.com
landed laundry.com